Birthday Party – Terms and conditions

COVID-19 cancellation policy

In the event of another pandemic or a continuation of the current one, we are implementing a return policy specific to the pandemic. If we are in a state of emergency, and a refund is requested within the 30-day window of your event, you will receive a refund on a gift card. There will be absolutely no cash returns on deposits in the case of another wave of COVID or anything else pandemic-related. We will put the amount on a gift card for you to use at a later time. If we are not in a state of emergency, then our standard cancellation policy applies which is defined below.

Cancellation Policy

When booking both rooms, the cancellation policy applies to each room individually.

For example: If you purchase a both rooms package and later decide to “downgrade” to a single room package, then the following cancellation policy applies to the room you’re removing from your package.

Rescheduling 14 days or less of the party date results in the forfeiture of initial deposit, except for in the case of The Wiggle Room being closed or when otherwise written by The Wiggle Room.

Canceling 30 days or less of your party date will result in the forfeiture of the initial deposit paid.

In the event The Wiggle Room is closed because of a weather-related issue, we will refund monies paid to The Wiggle Room in full. If we are open, there will be NO REFUND given. When booking a party with The Wiggle Room, you are accepting the risk of a weather-related condition that may prevent you from wanting to have your party that specific day. We try our best to accommodate our customers in all situations, but when a time is booked, no one else can book that time, so when a cancellation occurs because of a personal reason, we cannot rebook that slot in such a short time frame.

You must confirm you’re purchasing the correct room. Please double-check the room before finalizing the order.

In order to ensure a safe and clean environment, adults are required to wear socks at all times.

In order to provide a clean, well-structured, and prepared environment for each party, we kindly ask that host parents arrive no earlier than 15 minutes prior to the start of the scheduled party time. Early arrivals/late departures of party guests, outside of the scheduled party time frame, will result in a prorated charge being added to the final bill.

You may leave the confirmation via answering machine, or e-mail if you cannot contact us during normal business hours.

For the safety and comfort of all, Your party includes up to 55 people TOTAL. Including children and adults. If you require more than that, there is a $50 charge per 10 additional people up to a cap of 75 total people.

Children crawling to 12 years old (not including the birthday child) are included in the child head count.

Parents are responsible for providing their own cake, cake cutter, lighter, candles, cups, cake plates and utensils for the adults.

Prohibited Items:

• Glitter

• Confetti (including inside balloons)

• Bubble Machines or Bubble makers of any kind

• Piñatas

• Paper Shreds

• Alcohol

TAPING OR ADHERING OF ANY KIND TO OUR WALLS IS STRICTLY PROHIBITED EXCEPT IF USING STICKY TACK OR WIGGLE ROOM APPROVED WALL TACK. IF YOU ADHERE SOMETHING TO THE WALLS THAT RESULTS IN DAMAGE TO THE WALL, YOU WILL BE FINANCIALLY LIABLE FOR THE DAMAGE WITH A MINIMUM CHARGE OF $100.

A cleaning fee may be assessed depending on the level of mess at the end of your party. This fee is assessed solely at the discretion of The Wiggle Room staff. Things including, but not limited to, glitter, confetti, paper shreds, Piñatas, etc., all have a high chance of being assessed a cleaning fee!

3PM TIME SLOT RESTRICTIONS

If you book the 3 pm time slot there are some things you can’t do because you’re in the middle time slot. Those things include but are not limited to:

• Booking the extra 30 minutes.

• Bringing in more elaborate decorations like balloon arches, photo backdrops, anything from an outside rental company

I have read, understand, and agree to abide by the terms and conditions of the above information. I understand that the time and date of my party are not secured until I submit a non-refundable (unless specified elsewhere) deposit of $100. That deposit will go towards the total cost of the party package. The remaining balance is due on the date of my event and is to be paid in full before my event starts. Cash and all major credit cards are accepted. The Wiggle Room does not accept personal Checks.